Help

The swap rules

Only list cards that play properly and aren't damaged.
Confirm or decline your loop by the deadline.
Post within the post-by date, in a padded envelope.
Keep your proof of postage until the swap is complete.
Once you've posted a card, remove its audio from your Yoto library.

Common questions

How does matching work?

Every Sunday at 8pm we look at everyone's give lists and wish lists and link families into loops of 2 to 4. Everyone reviews the loop and says yes before any addresses are shared.

Why a loop and not a straight swap?

Two families rarely want each other's cards at the same time. In a loop, you post to one family and receive from another, which means many more swaps happen.

What if someone says no?

We look for a backup family who has the same card. If there isn't one, the loop is cancelled, no credits are used and your cards stay listed for next week.

What if my card doesn't arrive?

Open the swap and tap "Report a problem". We reply within 2 working days. If a card was lost in the post, your credit comes back.

How much does it cost?

Your first swap is free. After that, credits cost from £1 a swap in packs. A credit is only used when a swap completes, and unused credits can be refunded within 14 days.

How much is postage?

You pay to post your card. A large letter stamp in a padded envelope is usually enough for a single card.

Can I swap Make Your Own cards?

Not at the moment. Swaparoo is for official cards only, so everyone knows what they're getting.

Is Swaparoo part of Yoto?

No. Swaparoo is an independent service for families who own Yoto cards. It isn't affiliated with or endorsed by Yoto Ltd.

Accessibility

We aim to make Swaparoo easy for everyone to use, on any device. If something doesn’t work for you, please email hello@swaparoo.uk.

Still stuck?

We reply within 2 working days.